Delivery & Returns

1. Premium Collection Charges:

Premium collection services are available for selling service items at the following rates:
One item: £150
Half van: £350
Full van: £500
Lorry: £1000

2. Customer-Arranged Courier:

Customers have the option to arrange their own courier for the delivery of items to our facility. Any costs and liabilities associated with customer-arranged couriers will be the responsibility of the customer. The client reserves the right to instruct their own courier to deliver the item(s) sooner than 28 days should they wish, however if the item(s) arrive in a way in which was not previously stated, damaged or other TDFC reserves the right to refuse the delivery.

3. Collection Timeframe:

Standard collection timeframes are within 28 days from the date of request. Premium collection items will be collected within 10 working days.

4. Free Collection Policy:

Free collection services are provided for all selling service items, with a standard collection timeframe of up to 28 days.

5. Premium Collection Determination:

For customers opting for premium collection with multiple items, our team will assess whether a half van, full van, or lorry is required based on the quantity and size of the items.

6. Condition of Items:

Items must be in the condition as described during the valuation process. Any discrepancies may result in refusal of collection or adjustments to the quoted valuation.

7. Returns Policy:

Once items are collected, they become the property of our service. No returns or exchanges are accepted unless explicitly agreed upon in writing prior to collection. The liability of cost for return is entirely the customers.

8. Liability and Risk:

While every effort is made to ensure the safe transportation of items, we are not liable for any damage or loss that may occur during collection, transportation, or storage of items.

9. Ownership Transfer:

Upon collection, ownership of the items transfers to our service. Customers retain the right to request updates on the status of their items and final sale proceeds.

10. Dispute Resolution:

Any disputes regarding the collection, valuation, or sale of items will be resolved through negotiation between the customer and our service.

11. Amendments to Terms:

These terms and conditions are subject to change at any time without prior notice. Customers will be notified of any changes that may affect their ongoing transactions.

12. Inaccurate Collection Remits:

TDFC reserve the right to charge for any and all inaccuracies in the description of the collection, which may cause additional charges. Eg. Stairs not previously stated which may require additional staff required to remove the furniture.

13. Returns:

TDFC reserve the right to return the furniture to the client within 10 working days without giving a reason. The client will be given 5 working day notice and a three hour time slot.
In the rare instance that an item of furniture is within the holding of TDFC for 12 months or more, a review of the valuation will be discussed with the client. Should the client reject the new 12 month holding valuation, the item(s) can be returned to the client at a cost of £150 per item or £500 per van. This will be determined by TDFC depending on the quantity of items.
Should the client wish to have their furniture returned to them during the initial 6 month period, this is charged at £500 per van and or £150 per item.

 For our full terms & conditions please download via the button below.