Selling Service FAQs
Unsure if Your Furniture Meets Our Criteria?
Not sure if your furniture fits the bill for our high-end, luxury furniture selling service? Use our handy checklist below to see if your items align with what we’re looking for:
- Is your furniture high-end, designer, or luxury?
- Is it in excellent condition, free from significant wear and tear?
- Does it feature premium materials and craftsmanship?
- Is it from sought-after brands or renowned designers?
If you’ve answered yes to these questions, chances are your furniture meets our criteria! Fill in a valuation form with us today to discuss selling your upscale pieces.
We do not sell any furniture from companies such as Ikea, Wayfair, DFS, John Lewis etc.
Still unsure? Check Our Current Stock.Browse through our collection of high-end, luxury pieces to see if your items match up. If you spot something similar to what you’re looking to sell, reach out to us for a seamless selling experience.
Your Title Goes Here
Your content goes here. Edit or remove this text inline or in the module Content settings. You can also style every aspect of this content in the module Design settings and even apply custom CSS to this text in the module Advanced settings.
I don't want to wait 28 days for collection, can I just organise my own delivery to you?
Yes of course, please get in touch to arrange delivery to us.
I need a house cleared of high end, designer furniture. Can you help me with this?
Yes we can. Please get in touch for more information.
Why would I use you?
Our hassle free service means we do all the work so you don’t have to. Our collection team will collect and protect your item/s in transit (fully insured), we advertise and store your item/s for free until sold (fully insured). Once sold, we organise delivery and carefully pack all item/s and even pay for professional packers for international sales. We take all the hassle away from selling privately and apart from a signature, you don’t have to lift a finger. The question is… why haven’t you used us yet?
What do I get paid & what’s your commission?
You get paid the quoted valuations & we receive 50% of the overall sale. Of which we then use our 50% to cover the cost of the transaction fees, packaging, transportation & delivery, listing fees, insurance, VAT and any other fees associated with the sale.
Why are items listed for more than my valuation?
We add a % onto the listed price to allow for negotiation & to cover handling costs & VAT (included in the price).
How long does it take and what if the item/s doesn't sell?
It’s impossible to give an exact time scale, although some items can sell within days, others can take considerably longer. We don’t set any time limitations & finding the right buyer can take time.
When do I get informed about a sale?
Only once an item has been sold, delivered & feedback received will we inform you about a successful transaction. Consumers have 14 days by law to return an item & we only confirm the sale once this time has passed. This avoids disappointment & ensures both our customers are happy with the item & our clients are happy with the sale.
Who pays for the logistics & storage?
We pay for all transportation & storage costs. We pay for any and all fees associated with the sale.
How long does it take to collect from me?
Collection will be up to 28 working days. We will provide a collection day in advance, along with a 3hr time slot. If you don’t want to wait, you don’t have to. You are welcome to organise your own delivery to us.
Do I need to wrap my item?
No, our collection team is fantastic and will take care of your item/s in transit.
Do I have to dismantle items?
No, our collection team comes prepared with a tool kit and will take care of everything.
What if my item is damaged in transit?
Our collections team is fully insured and we take full responsibility should any item/s arrive damaged.
If I change my mind, will I be charged?
You will only be charged the return delivery charge. £450 per van or £100 per item for individual items.
When do I get paid?
Once a sale has been completed, payments are made on the 10th & 25th of each month. Our accounts team will be in touch with a payment receipt once the transaction has been made.
How is payment made?
Our preferred payment method is Bank Transfer, it’s immediate and hassle free.
Do you ever sell under the agreed valuation?
No, we serve you, should we feel after some time we need to reduce the listing price, we simply cut our commission. You will never get less than the agreed valuation.
I have lots of item/s for sale, is there a limit to how many items you can sell?
No, we have a large warehouse & showroom and would be more than happy to serve you for as many items as necessary.
Great, how do I get started?
Simply fill out our selling service form or whatsapp us with pictures and any additional information you can provide us with and we will send you a valuation within 72 hours! Once accepted, sign and return the simple selling service form and once returned our logistics team will organise collection with you directly. It really is as simple as that!
Customer satisfaction is always our number one priority. We are always looking to improve and continue to offer a world-class experience, therefore, if you do have any other questions, please get in touch and we would be happy to help.
